Return Policy

Return Policy

NYLA STAR Jewelry, Inc wants you to be completely satisfied with your purchase. If for any reason you are not entirely pleased with a product you purchased, NYLA STAR Jewelry, Inc will accept items for exchange or return.


Please ensure that the item is returned in new and re-saleable condition within 10 business days from the delivery date of your order. Returns after the 10 day period are only eligible for a store credit. If you would like to make a return please email us for a return authorization at:sales@nylastar.com (no refund will be granted without return authorization). 


For your protection, please pack your returns in the original box, return your order with an insured courier (e.g., FedEx, UPS) & retain your receipt. NYLA STAR Jewelry, Inc is not responsible for items damaged or lost in transit. Please include a note with your name and invoice number. Once your return is processed, the purchasing card will be credited for the merchandise amount only. We cannot refund shipping charges on return items.
 

Thanks for your cooperation,

The NYLA STAR Sales Team